DONG UK YI - Philadelphia, PA
09/22/2024
The check-in process was mediocre, as there were signs regarding parking. The person at the counter seemed to be rather inattentive and avoided eye contact and answering direct contact. There should have been a kiosk to check-in.
I knew shuttle times would be every 30 minutes, but during my wait I witnessed at least 5 shuttles from Enterprise, Avis, Hilton, Embassy shuttles and this made me question my decision. When you're returning from another city and the weather is windy and rainy, you just want to get home ASAP. The check-out process of ticket validation was further hampered by the process of hotel guests tying up both hotel employees at the front desk, which ended up being a 15 minute ordeal. It turned out that my ticket did not need to be validated, as informed by the driver initially, my ticket was already validated.
Overall, the personal human interaction was below what I expected. Next time I do travel, this location will not be on my list of options to use.