Frequently Asked Questions
What is CheapAirportParking.org?
CheapAirportParking.org is a great travel resource for saving money on airport parking. We provide airport parking reservations for travelers wanting to find affordable off-site airport parking lots. By choosing a departure airport and travel dates, travelers can search lots, compare rates, and conveniently reserve airport parking online. We partner with private lots and hotels across major US airport areas.
How do I know if I have an account with CheapAirportParking.org?
Once you made a reservation on our site, an account is automatically set up with the email address used to make the reservation. So, if you do not know your password, simply go to account login page and use "Forgot Your password?" link. Another way to view a reservation or account is by using the reservation confirmation code found on the reservation confirmation email.
Are the parking lots secure?
Parking lots that we work with are fenced, lighted, and secured. They are generally open 24 hours a day. For specific security amenities review parking lot details when making a reservation.
How do I get from the parking lot to the airport?
Free shuttles are provided from almost all parking lots to terminals. Make note of shuttle times as this can vary by lot. Allow at least 15-20 minutes for car drop off and transportation to terminal unless otherwise stated on the parking confirmation. Most airlines recommend arriving at the terminal 1 to 2 hours
before flight departure time.
When making a parking reservation, please enter the time expected for arrival at the parking lot, not the flight departure and arrival times. Some parking lots have shuttle buses routinely circling the airport. At a few facilities, you need to call the lot and ask to be picked up by the shuttle.
Do I need to print out my reservation confirmation?
Parking lots have different requirements, but in most cases the answer is yes. Please print your reservation confirmation and present it to the parking lot.
Some lots may honor a confirmation email or your account page shown from a smartphone, but most require a printed confirmation. You may review your confirmation email for any further instructions.
I have not received my confirmation email. What do I do?
A confirmation email is not required. Please go to your account and print your confirmation from the website.
With some lots a printed copy of the reservation confirmation is not required until car is being picked up at parking lot.
Some lots might honor a confirmation number and receipt shown on a smartphone screen, however please review your reservation details for any further instructions.
Why am I being charged a partial amount?
Some lots require a prepaid deposit rather than a full payment, usually in the amount of a day's rate or 15% of the quoted price to reserve a parking space.
If you have paid a deposit, it is deducted from the total quoted price. The rest of the balance due is paid at the lot at the time a car is picked up.
A detailed cost breakdown is always provided on your reservation confirmation.
How do I change dates/times of my parking reservation?
How do I cancel a parking reservation?
Go to your account. If a reservation can be cancelled, there is a link Cancel next to it.
You can log in with just your confirmation code!
I cancelled my parking reservation, why am I not being refunded my complete purchase amount?
You may cancel this reservation. A full refund is issued if the reservation is cancelled at least 24 hours before it is scheduled to begin. After that time reservations will be fully refunded less $14.95. We are unable to refund reservations cancelled after the scheduled arrival time.
How do I contact customer service?
We have a dedicated customer support team. The best way to contact us is by filling out our contact form.
If you need immediate assistance, depending on the question, you may also contact the lot you have reserved at. Please review the "Next Steps" section of the confirmation email for the parking lot's contact information.
Why doesn't CheapAirportParking offer airport parking near my local airport?
We are constantly adding new lots and airport areas to our inventory. Please continue to check back in with us regularly to see if your airport area has been recently added.